Prescription and Repeat Ordering Service

Simple, Reliable Support for Your Regular Medicines

Our Prescription and Repeat Ordering Service is designed to make managing your medication easy and hassle-free. Whether you need a new prescription or regular repeats, we’re here to support you every step of the way.

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New Prescriptions

Your GP can issue a paper prescription, which you can collect yourself or have sent directly to our pharmacy by nominating us as your preferred pharmacy — depending on your GP surgery’s process.

Once we receive your prescription, we’ll prepare your medication promptly ready for collection.

ℹ️ Electronic Prescription Services (EPS) are being rolled out gradually across Wales. Some GP surgeries and pharmacies are already EPS-ready. While our pharmacy may not yet be connected, we expect to join the system in the near future, making the process even easier once available.

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Repeat Prescriptions

We can manage your repeat prescriptions on your behalf by:

  • Requesting your medication directly from your GP surgery
  • Preparing your items for collection
  • All can be done automatically (Subject to conditions)

You can order repeat prescriptions in person, by phone, or online. We’ll ensure the process is smooth and stress-free.

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Home delivery service

If you’re unable to collect your prescriptions in person, we offer a reliable delivery service:

  • £5 per delivery, or
  • £60 for the year (up to 4 deliveries a month)

This service is ideal for patients who are housebound, have limited mobility, or prefer the convenience of home delivery. Speak to our team to register.

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Support and Advice

We’re here to make managing your prescriptions as straightforward as possible:

  • Guidance on how to order and when to request your repeats
  • Help resolving any issues with your prescription
  • Support with understanding changes or queries from your GP
  • Clear communication to ensure your medication is ready when you need it

If you have any questions about your prescriptions or the ordering process, our team is always happy to help.

Get in touch